The Nigeria Civil Aviation Authority has introduced a new dress code for all consumer protection officers stationed at the nation’s airports, in an effort to enhance consumer rights and experiences.
The Director of Public Affairs and Consumer Protection at NCAA, Michael Achimugu, unveiled this initiative as part of a comprehensive strategy aimed at improving staff welfare, training, and overall performance.
“This rebranding initiative, coupled with enhanced staff welfare, training, and reorientation, is aligned with the five-point agenda of the Minister of Aviation and Aerospace Development, Mr. Festus Keyamo, SAN. This agenda prioritizes passenger rights, privileges, and responsibilities,” stated Achimugu in a press release issued on Monday.
He emphasized the minister’s commitment to prioritizing the passenger experience since assuming office, underscoring the importance of providing excellent service to travelers.
Furthermore, Achimugu highlighted that, under the renewed vigor within the authority, the Consumer Protection Department is now more proactive in addressing consumer complaints, signifying a departure from previous practices.
The decision to introduce a new dress code aligns with the broader objectives outlined in the five-point agenda of the Minister of Aviation and Aerospace Development, Mr. Festus Keyamo, SAN. This agenda underscores the importance of safeguarding passenger rights, privileges, and responsibilities within the aviation industry. By implementing this dress code policy, NCAA aims to uphold these principles and foster a culture of professionalism and excellence among its workforce.
Moreover, Achimugu highlighted the proactive approach taken by the Consumer Protection Department under the leadership of the minister. In line with the renewed focus on consumer welfare, the department has undertaken measures to address consumer complaints promptly and effectively.
This proactive stance reflects a significant shift in the operational dynamics of the authority, signaling a commitment to responsiveness and accountability in handling consumer issues.
