Bank customers’ complaints rise 11% as CBN orders ₦19.12bn refund
Bank customers filed more complaints against financial institutions in 2025, prompting the Central Bank of Nigeria to order significant refunds to affected consumers. Bank customers lodged 23,129 complaints against financial institutions in 2025, representing 11 per cent increase over the previous year, prompting the Central Bank of Nigeria, CBN, to order refunds totaling N19.12 billion […]






