The Nigerian Civil Aviation Authority has confirmed that Royal Air Maroc has settled the sanction fee earlier imposed on the airline for consumer protection violations.

The announcement was made on Monday by NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, via his official X account.

“Glad to announce that Royal Air Maroc has also paid the NCAA sanction fee imposed on the airline for consumer protection-related infractions earlier this year,” Achimugu stated.

RAM was among several foreign airlines sanctioned by the NCAA in 2025.

The regulator noted that the Moroccan carrier faced the heaviest penalties, citing persistent baggage-related challenges and a history of poor handling of passenger complaints.

Although the NCAA acknowledged recent improvements in the airline’s response to customer grievances, it emphasized that baggage issues remain a significant concern.

“While there is a remarkable improvement in their responses to passenger complaints, one notices that baggage issues continue to persist,” the regulator noted.

The NCAA said it convened a virtual meeting with Royal Air Maroc to address the recurring issues and work toward sustainable solutions.

It warned, however, that the airline risks facing tougher penalties if tangible improvements are not recorded.

“We have held a virtual meeting with the airline to try and understand their challenges. Despite this, the NCAA is thinking of heavier sanctions against RAM if this anomaly does not improve immediately,” NCAA stated.

The regulator urged the Moroccan carrier to consider alternative measures if its existing strategies are not delivering results.

“Business dictates a change of strategy if the current policies are not working. To this end, the airline is advised to seek other ways to resolve baggage issues if their present ways are not helping their passengers. The goal is to sanitize our industry and give passengers a seamless travel experience,” it said.

The authority restated its mandate, assuring stakeholders that its actions are driven by fairness and a commitment to protecting the interests of both passengers and airlines.

“The NCAA will continue to protect the rights of passengers and airlines,” it concluded.

Royal Air Maroc was among several foreign carriers sanctioned this year by the NCAA for shortcomings in passenger service and rights protection.

Qatar Airways and Saudi Airlines were also penalized, with the regulator citing repeated violations that compromised passenger welfare.