The Nigeria Civil Aviation Authority has refused to grant waivers requested by several airlines over imposed penalties, emphasizing that the sanctions are intended to enhance service quality for Nigerian travelers.

The Director for Consumer Protection and Public Affairs at the NCAA, Michael Achimugu, confirmed that while many airlines have sought exemptions, the agency remains resolute in its decision.

“Most of the airlines have been asking for waivers, which we have refused. But Royal Air Maroc came to pledge to improve the quality of their services to Nigerians,” Achimugu said.

He stated that several airlines have requested leniency, pledging to improve their services. However, he emphasized that mere promises are insufficient.

“Almost all the airlines have been writing in to ask for a waiver. Promising they will do better. But we think that they will do better. I have refused these waivers,” he stated.

Achimugu clarified that while outright waivers are off the table, the NCAA may review fines for airlines that successfully address passenger complaints.

“But we are willing to review the exact figures, especially for cases that have been resolved. Because at the end of the day, remember, these sanctions are not meant just to punish for the sake of punishment. But to ensure that the airlines can improve their services to Nigerian travellers,” he explained.

He reiterated that while the penalties will remain, the NCAA may consider reductions for airlines that fully resolve all issues in compliance with regulations.

“We have refused an outright waiver, but we are willing to reduce some of the figures. As long as they can prove that they have resolved every single one of the cases on the sanctions list,” Achimugu added.

It was earlier reported that Achimugu had cautioned airlines against exceeding the refund timelines outlined in Part 19 of the NCAA Regulations 2023, warning that violations would attract sanctions.

Following this, the NCAA enforced penalties against Royal Air Maroc, Ethiopian Airlines, Air Peace, Arik Air, and Aero Contractors after a surge in passenger complaints.