The Federal Competition and Consumer Protection Commission has urged stronger safeguards for electricity consumers in Lagos amid ongoing supply challenges.

This was contained in a statement on Tuesday by FCCPC Director of Corporate Affairs, Ondaje Ijagwu.

The move follows the stance of the Lagos State Electricity Regulatory Commission in its 2025 Lagos Electricity Market Report, which backs the enforcement of existing laws on electricity supply in unmetered areas, alongside a gradual rollout of smart meters across the state.

The FCCPC said it has reviewed findings in the Lagos State Electricity Regulatory Commission report, particularly issues around service delivery gaps, complaint handling performance, and ongoing electricity supply challenges in Lagos State.

“These findings reinforce the need for stronger consumer safeguards, sustained infrastructure investment, and continued improvements in service delivery,” the commission said.

The Commission also praised LASERC for its recent consumer-focused reforms, especially measures aimed at ending estimated billing practices in the Lagos electricity market.

The Executive Vice Chairman and Chief Executive Officer of the FCCPC, Mr. Tunji Bello, said estimated billing remains one of the major drivers of consumer complaints in Nigeria’s electricity sector.

“Measures that accelerate metering and improve billing transparency are important to consumer protection and overall market accountability,” he added.

He stressed that consumers must be protected from unfair or unverifiable billing practices, especially in cases where electricity usage cannot be accurately measured.

“Effective metering promotes fairness within the electricity market. It supports accurate billing, reduces disputes, improves accountability, and gives consumers greater confidence in the system,” he stated.

Bello however called on other state electricity regulators and subnational governments to implement similar consumer-focused reforms.

He said this would help speed up metering, strengthen regulatory oversight, and reduce disputes linked to estimated billing across the electricity sector.