Zoom upgrades AI-powdered services

Alex Omenye
Alex Omenye
The Zoom logo on a laptop arranged in Germantown, New York, US, on Saturday, May 13, 2023. Zoom Video Communications Inc. is scheduled to release earnings figures on May 23. Photographer: Gabby Jones/Bloomberg via Getty Images

Videoconferencing platform Zoom has updated and rebranded its AI-powered services, including the generative AI assistant formerly known as Zoom IQ.

The information follows an uproar over updates to Zoom’s terms of service, which suggested that Zoom reserved the ability to train its AI tools and models using client videos.

Zoom updated its policy to specifically say that “communications-like” customer data won’t be utilised in training AI apps and services for Zoom or its external partners in reaction to the backlash.

The relaunched Zoom IQ, now known as the AI Companion, utilises the same combination of technologies as Zoom IQ: internal generative AI developed by Zoom as well as AI models from vendors including Meta, OpenAI, and Anthropic.

However, it is now accessible in more Zoom ecosystem areas, such as Zoom Whiteboard, Zoom Team Chat, and Zoom Mail.

The fact that Zoom is receiving an AI Companion—basically a ChatGPT-like bot—is arguably the biggest development. Zoom will have a conversational interface in the spring of 2024 that will let users interact with the AI Companion directly, inquire about previous meetings and chats, and act on their behalf.

The AI Companion functions is not for all users. Once they become live, only paying Zoom users will have access to them.

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