Some of Zenith bank and GTBANK customers recounted their frustrating experiences stemming from the prolonged core banking switch, which has now lasted for weeks.
Mr. Olayemi, a customer of Zenith Bank, reported that he was unable to access his account during the upgrade, which the bank claimed was completed on October 3rd. Although the app has since started functioning, he still has not been able to complete any transactions.
“Ever since I was able to log in to my app, I have not been able to transact because my account is showing N0.00, even though I have over N200,000 in the account.
“I can’t transfer. Someone sent me money, it’s showing on the transaction history but it’s still not reflecting on my balance. It is really frustrating,” he lamented.
While GTBank recently announced the successful completion of its core banking switch on October 14, claiming that all banking channels have been restored for full services, customers continue to express frustration.
As of Monday, October 21, many GTBank customers are still reporting issues, primarily with transfers failing to go through.
Emem Essien reported that a transfer her brother inlaw initiated to her GTBank account on October 15 is yet to reflect on her account balance.
“My brother in-law transferred some money to my GTBank account to get groceries for the kids, since on 15th of this month. As we speak, I am yet to receive it, to make matters worse, they are not responding to my complaints. My money is still hanging,” she complained.
Some customers of both banks have taken to social media to voice their frustrations.
A customers on X with handle @brooksweb3 said, “Hello @gtbank_help I made four different transfer to different banks on the on the 16th of October and on the 19th ,till now the recipient didn’t receive the money and I did get a reversal this is real worse experience pls look into this !!!!
Expressing her frustration on X, a Zenith Bank customer named Adeleye A. P., tweeting as #deji4ever, criticised the bank for not scheduling maintenance during the night, particularly at the end of the month when employees are expecting their salaries.
#deji4ever wrote, “The worst bank award should be given to Zenith. Why deny customers transfer privileges to other banks on the last day of the month? It’s a bad business strategy to ensure money doesn’t leave its coffers.”
In X user Oluyomi Tolupe with handle @Oluyomitolupe stated “Please kindly refund my 300,000. I made a transfer of N300,000 from my GTBANK account 0037154791 since on the 15th of October, 2024 but the beneficiary was not credited and I have since been debited. I have been to the bank but nothing is yet to be done about it. Please refund.”
Another user, Dave Oriss, tweeting as #orissonline, added, “#ZenithBank, you people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”
Despite numerous complaints from customers, the affected banks have not issued any official statements regarding the current state of their services.
While GTBank informed its customers about potential service disruptions prior to the October 11 transition to the new core banking system, its last communication was on October 16, claiming that all services were fully restored.
Zenith Bank’s most recent statement about its migration to a new core banking application was released on October 14.
Zenith in the statement stated “quickly, safely, and conveniently 24/7 with our digital banking channels.
However, this has not been the experience for many of its customers.
