Customers of Zenith Bank have taken to social media to express their frustration over ongoing difficulties with online banking transactions.
Many users reported challenges with making payments and accessing various banking features on X (formerly Twitter) on Tuesday, following a maintenance notification from the bank issued on Saturday.
In a statement released on X, Zenith Bank announced that routine maintenance would take place from September 29 to October 1, specifically between 12:01 AM and 5:00 AM. The notice, titled “Notice of Routine Maintenance,” aimed to inform customers of improvements to the bank’s Information Technology Infrastructure.
However, users quickly pointed out that the bank did not begin the maintenance as scheduled. Olaniyi Oludare, a disappointed customer, told our correspondent he had expected maintenance to start on Monday, leaving him unable to withdraw money for food and transportation on Tuesday. “It is frustrating. I haven’t eaten all day because I wasn’t able to withdraw money,” he said, adding that he had to borrow from colleagues to get by.
Another customer, tweeting under the handle #deji4ever, criticized the bank for choosing to conduct maintenance at a peak time, especially at the end of the month when many employees receive their salaries. “The worst bank award should be given to Zenith. Why deny customers transfer privileges to other banks on the last day of the month?” they wrote.
Dave Oriss, another user, echoed these sentiments, stating, “You people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”
In response to the outcry, Zenith Bank issued a follow-up notification on Tuesday, reiterating that the maintenance would run from 12:01 AM to 2:30 PM, emphasizing their commitment to improving service quality while asking for customers’ understanding.
However, many users remained dissatisfied, arguing that maintenance should ideally occur during nighttime hours to minimize disruption. User Ken, tweeting as #KennethNnamdiA2, expressed urgency, stating, “Since morning, I haven’t been able to access my account through your app. Please do something about your network ASAP. I have an emergency to attend to. Thank you.”
