Visa has launched six new AI-powered dispute resolution services designed to help financial institutions and merchants cut fraud-related losses and lower administrative costs.

In a statement, the digital payments company said the tools will modernise dispute management, enhance visibility into fraud-related expenses, and enable businesses to focus more resources on growth, innovation, and customer experience.

Visa said it processed 106 million disputes worldwide in 2025, a 35 per cent increase from 2019. It noted that disputes remain a major challenge in the payments ecosystem, driven by rising operational costs for merchants and financial institutions, as well as growing customer frustration.

Among its new offerings for merchants is the Visa Dispute Resolution Network, which is designed to simplify pre-dispute management and resolve transaction issues before they escalate into formal disputes.

The company said the service would speed up resolution timelines and ease operational pressure on merchants, with a broader rollout expected in late 2026.

Visa also introduced the Visa Dispute Recovery Manager, a tool that automates dispute representment for merchants using generative AI responses and win-prediction scoring to help improve recovery outcomes.

Another tool, Order Insight, provides detailed transaction information to help consumers and banks verify legitimate purchases and reduce unnecessary disputes.

Visa said an April 2026 update will allow merchants to use Compelling Evidence 3.0 within Order Insight to submit supporting proof on questionable transactions to banks, helping to curb instances of friendly fraud.

For issuers and acquirers, Visa launched Dispute Intelligence, an AI-powered solution that leverages predictive models and its global transaction data to improve dispute analysis and decision-making.
It also introduced the Dispute Doc Analyser, which uses artificial intelligence to summarise merchant documents and accelerate dispute resolution.

The company said the tool will help issuers review merchant documentation more quickly, while enabling acquirers to automatically complete response questionnaires on behalf of merchants.

Visa also introduced the Visa Dispute Case Manager, a centralised platform that unifies dispute workflows across multiple card networks, covering processes from initial case intake through to final resolution.