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Tag: NCC

NCC directs telecoms to audit billing systems
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Banks, telcos still testing end-user billing model – NCC 

Sources at the Nigerian Communications Commission have dismissed recent claims by banks that deductions for Unstructured Supplementary Service Data charges from customers’ airtime—known as end-user billing—began on June 3. According to NCC officials, who requested anonymity as they were not authorised to speak publicly, the process is still in the testing phase. They confirmed that […]

NCC directs telecoms to audit billing systems
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NCC orders banks to charge USSD fees from users’ airtime

The Nigerian Communications Commission has instructed deposit money banks to cease deducting charges for USSD transactions directly from customers’ bank accounts. Instead, these fees will now be taken from users’ mobile airtime. This change was communicated to customers by the United Bank for Africa in an email on Tuesday. According to the email, the directive […]

NCC directs telecoms to audit billing systems
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NCC orders telecom operators to notify users of major outages

The Nigerian Communications Commission has issued a directive requiring telecommunications operators to promptly inform customers of significant service disruptions through various media platforms. The move aims to enhance transparency and improve consumer experience in Nigeria’s telecom sector. Under the new directive, operators must disclose the cause of any outage, specify affected areas, and provide an […]

NCC directs telecoms to audit billing systems
Telecommunications

Telcos order over $1bn in network gear from China — NCC

Nigerian telecom operators have placed orders exceeding $1 billion for network infrastructure from Chinese original equipment manufacturers, signaling a significant push to enhance service quality, the Nigerian Communications Commission announced Tuesday. The investment marks a revival of capital expenditure in Nigeria’s telecom sector, which serves over 160 million subscribers but has faced financial challenges in […]

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NCC proposes 12-month grace to reclaim deactivated line airtime

Nigerian Communications Commission has proposed a 12-month grace period for subscribers to retrieve unused airtime on deactivated lines. This proposal was disclosed during a virtual stakeholder engagement forum held in Abuja on Tuesday. The Executive Vice Chairman/CEO of the NCC, Dr. Aminu Maida, represented by the Executive Commissioner for Stakeholder Management, Rimini Makama, stated that […]

NCC launches National Broadband Alliance to expand internet access
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NCC launches National Broadband Alliance to expand internet access

The Nigerian Communications Commission has officially introduced the National Broadband Alliance for Nigeria, a policy initiative aimed at expanding internet access across the country. The program focuses on key sectors such as schools, healthcare facilities, religious centers, and markets, establishing a sustainable model for widespread broadband adoption. NBAN aligns with Nigeria’s National Broadband Plan (2020-2025) […]

Nigerian telecom users may pay higher charges in new tax law
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NCC approves 50% tariff increase for telecom sector

The Nigerian Communications Commission has approved a 50% tariff hike for telecom operators, marking the first increase in nearly 11 years. The decision comes as the sector grapples with mounting financial pressures exacerbated by naira devaluation and persistent inflation. For over a decade, the NCC held firm in maintaining stable voice and data costs, even […]

Nigeria’s telecom records growth as mobile subscriptions rise to 169.3m
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NCC, Telcos to fund infrastructure upgrades with tariff proceeds

Nigerian mobile operators plan to channel revenue from the proposed 100% tariff increase into significant network infrastructure upgrades and improved service quality. This condition is key as they await final approval for the hike after discussions with the government and the Nigerian Communications Commission. As part of the agreement, the NCC will oversee the implementation […]

NCC dismisses rumors of telecom tariff increase
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NCC dismisses rumors of telecom tariff increase

The Nigerian Communications Commission has refuted claims that telecommunications tariffs will increase starting January 2025, urging subscribers to disregard the false reports. In an official statement, the NCC labeled the rumors as baseless and assured the public that no such tariff hike has been approved. A senior NCC official emphasized that any adjustments to telecom […]

NCC directs telecoms to audit billing systems
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NCC launches initiative to tackle fraud, spam messaging

The Nigerian Communications Commission has introduced a draft regulatory framework to tackle issues like fraud, spam, and other challenges in the Application-to-Person (A2P) messaging sector. This initiative aims to improve the integrity of messaging services, ensuring a safer and more efficient communication environment for consumers and businesses. This was disclosed in a statement by the […]

NCC directs telecoms to audit billing systems
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Nigeria’s internet subscribers hit 134m in October – NCC

The Nigerian Communications Commission reported that internet subscribers in Nigeria reached 134.78 million in October 2024, marking an increase of 1.88 million compared to the 132.9 million subscribers in September 2024. This growth reflects continued expansion in internet access and connectivity across the country. In its industry report for October 2024 on Wed, the NCC […]

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Data depletion, billing issues top consumer complaints – NCC

The Nigerian Communications Commission has identified data depletion and billing issues as the leading complaints among telecom consumers in Nigeria, attributing these challenges to the complexity of telecom tariffs and billing systems. The Executive Vice-Chairman of the NCC, Dr. Aminu Maida made this disclosure during the 93rd edition of the Telecom Consumer Parliament held on […]

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