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ServiceNow to integrate OpenAI’s GPT-5.2 for business AI agents

ServiceNow has entered a three-year partnership with OpenAI to bring AI agents to businesses, the companies announced Tuesday.

Under the agreement, ServiceNow will integrate GPT-5.2 into its enterprise workflow platform and develop AI-powered voice technology using the models.

The financial details of the deal were not disclosed.

“Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow.

ServiceNow is ramping up a series of major deals as it seeks to strengthen AI capabilities for businesses and establish itself as an “AI control tower” in this emerging tech era.

Last month, the company revealed plans to acquire cybersecurity startup Armis for nearly $8 billion, as well as identity security platform Veza.

It also invested in AI agents through its $3 billion acquisition of Moveworks last year.