Polaris Bank has informed customers that access to its digital platform, VULTe, will be restricted for four days due to a planned system upgrade.
The temporary disruption is part of scheduled maintenance designed to enhance the platform’s performance and improve overall user experience.
The bank disclosed this in a notice issued to customers via email.
This means that during the period, customers may encounter difficulties accessing the app, transferring or receiving funds, and carrying out other transactions — an inconvenience, particularly during the holiday season.
According to an email sent to customers on Friday, the maintenance will take place nightly from 10:00 p.m. to 8:00 a.m., beginning Friday, April 3, and ending Monday, April 6, 2026.
In the notice, the bank reassured customers that although access to VULTe may be restricted during the maintenance window, its alternative channel, PolarisXperience, will remain fully operational.
“As part of our commitment to enhancing the banking experience, we are conducting this scheduled system maintenance during the Easter holidays. During this time, VULTe may experience limited access, but we have provided PolarisXperience as an alternative,” the bank stated.
Customers were advised to visit the bank’s website to either sign up or log into their existing accounts on PolarisXperience during the maintenance period.
Periodic system maintenance is a routine practice in the banking industry, aimed at enhancing security, stability, and overall service delivery by institutions such as Polaris Bank.
Earlier this year, the Central Bank of Nigeria (CBN) outlined banking system stability, tighter fintech regulation, inflation control, and payments infrastructure modernisation as key pillars of its 2026 reform agenda.
The agenda reflects a continuation of the Bank’s reform-driven stance, with a strong focus on restoring confidence in the financial system, reinforcing macroeconomic stability, and fostering sustainable economic growth.
In a statement posted on X (formerly Twitter), CBN Governor Olayemi Cardoso said strengthening the banking system through rigorous supervision and improved corporate governance remains central to the Bank’s priorities, noting that a resilient banking sector is critical to sustaining public trust and driving economic expansion.
