Tranter IT has announced that it has formalised its position as an experienced Business Process Outsourcing delivery partner in Nigeria, citing more than 22 years of enterprise technology delivery and one of the largest embedded support workforces in the country’s enterprise market.

In a statement issued on Tuesday, the company said it currently deploys over 268 certified support engineers across more than 14 enterprise organisations spanning six industry categories, including banking, manufacturing, government, healthcare, oil and gas, and logistics.

According to the company, the deployed engineers provide a range of services, including IT operations support, human resources support services, customer operations, reporting, and workflow automation, all delivered under fully governed service level agreements.

Tranter IT stated that its BPO delivery model differs from traditional outsourcing structures, explaining that it is built around embedded teams supported by real-time performance dashboards, clearly defined escalation protocols, audit-ready reporting, and continuous improvement frameworks.

The firm added that each client engagement is contractually tied to measurable performance benchmarks covering uptime, response time, compliance, and service quality.

Commenting on the development, the Executive Director, Sales and Marketing at Tranter IT, Melanie Ayoola, said Nigerian organisations had moved beyond experimental stages in outsourcing and were now placing greater emphasis on control and accountability.

“They are demanding control. With over 22 years in enterprise delivery and hundreds of engineers already embedded in regulated environments, we are not entering the BPO conversation; we are defining it.

“Tranter IT has spent two decades building the infrastructure, governance systems, and operational depth required to run mission-critical processes for banks, manufacturers, and government institutions. That is why we are the reference point for BPO in Nigeria,” Ayoola said.

The company also reported sustained growth in demand for its BPO services, particularly from financial services institutions, public sector agencies, and manufacturing firms.

It noted that these organisations are increasingly seeking BPO partners with proven delivery capacity rather than theoretical capability, reflecting rising expectations around service quality, governance standards, and operational reliability within Nigeria’s enterprise market.