The number of reported public complaints on goods and services increased in the past three years.
The complaints have risen from 61,480 in 2020, to 88,897 in 2022. This shows an increase of 44.59% in three year.
The figure is based on the National Bureau of Statistics 2023 social statistics report, showing there were 229,369 public complaints concerning goods and services.
In the report, after a decrease in 2021, the total number of complaints against goods and services pending investigation increased from 43,361 in 2020 to 49,844 in 2022.
It stated, “The figure below shows that there were 43,261 complaints on goods and services pending investigation in 2020, this decreased to 37,662 in 2021 and increased to 49,844 in 2022”
In addition, the report noted that between 2020 and 2022, a total of 41,545 complaints were received by the Federal Competition and Consumer Pricing Commission concerning goods and services.
Furthermore, the report noted that the total number of complaints on goods and services received by the Federal Competition and Consumer Pricing Commission (FCCPC) totaled 41,545 between 2020 and 2022.
In 2020, the FCCPC received 17,776 complaints while in 2021 it fell to 10,189 and rose to 13,580 in the following year.
According to the report, “In 2020, complaints received by the Federal Competition and Consumer Protection Commission (FCCPC) were 17,776, with 5,444 under investigation and 12,332 resolved. In 2021, the complaints received reduced to 10,189 with 2,045 under investigation and 8,144 resolved. In addition, complaints received in 2022 increased to 13,580, with 3,531under investigation”
However, information from institutions with a focus on justice, such as the Public Complaints Commission, was the source of the data.
Recall that The FCCPC noted that, in 2020 and 2021, complaints against electricity distribution companies were the highest on its list of complaints, closely followed by bank complaints.
The then CEO of the FCCPC, Babatunde Irukera stressed that complaints from the telecoms industry followed the financial sector while the aviation sector came fourth in its record of complaints by industry.
Increased public complaints about goods and services, mainly in the financial sector, have been increasing over the years due to the increased adoption of digital technologies. Complaints about price, misuse of user data, and other issues between consumers and businesses have been addressed at the forefront by the FCCPC.
