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Microsoft investigates global outages affecting apps, cloud services

Alex Omenye
Alex Omenye

Microsoft Corp. is currently investigating widespread outages impacting several of its Office applications and cloud services worldwide. Users have reported significant connectivity issues with key Microsoft 365 services, including popular applications such as Outlook, Word, and Excel.

In a statement on their Azure cloud services monitoring site, Microsoft acknowledged the disruptions. The company also addressed the issue on its X page, saying, “We’re currently investigating access issues and degraded performance with multiple Microsoft 365 services and features.”

The outages have caused substantial problems for users trying to access or use Microsoft 365 applications. Reports indicate that users are either unable to connect to these apps or are experiencing severe performance degradation.

As of the latest update, there are no reported issues affecting Microsoft 365 services in Nigeria, where the services are reportedly functioning normally.

This incident follows a series of recent technical difficulties for Microsoft. Earlier this month, similar glitches affected Microsoft services in the US, impacting Azure and Microsoft 365. Businesses worldwide, including critical sectors like airlines and banks, have faced disruptions due to these technical failures.

In Asia, users in Japan began experiencing problems with Microsoft 365 in the afternoon. Airports in Mumbai, Narita, Singapore, and Hong Kong had to resort to manual passenger check-ins. Prominent companies such as McDonald’s Corp., United Airlines Holdings Inc., and the London Stock Exchange Group have reported issues with customer service communications. KLM has suspended most flights due to the global computer outage, illustrating the widespread impact across various industries.

These issues come shortly after Microsoft resolved a previous outage affecting Azure cloud services. The company’s status pages had earlier indicated problems with Azure and Microsoft 365 for several hours. Reports suggest that some of the current issues may be linked to a problematic software update from CrowdStrike Holdings Inc., with companies like Australia’s AGL Energy Ltd. acknowledging related system problems.

Microsoft is continuing to investigate the cause of these disruptions and working to restore full functionality across its services.


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