Kenya Airways has asked for a seven-day period to resolve matters related to a recent incident involving a Nigerian passenger named Gloria, as well as other operational issues flagged by the Nigerian Civil Aviation Authority.

The airline made the appeal during a visit to the NCAA headquarters in Abuja.

The Kenyan delegation, which included officials from Kenya Airways and the Kenyan High Commissioner to Nigeria, visited the NCAA as part of efforts to ease tensions and address concerns over passenger rights.

The visit followed widespread public backlash over the treatment of Gloria and other outstanding complaints involving the airline.

Confirming the development, NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, described the meeting as constructive, noting that both parties agreed on the importance of a transparent and timely resolution of all complaints.

“Kenya Airways, along with the Kenyan High Commissioner to Nigeria, visited the NCAA today, on Monday, over a Gloria incident and other issues. We had fruitful conversations, and the airline has asked for seven days to clear up all the grey areas and resolve those cases,” Achimugu said.

Omisore was flown from Lagos to Nairobi by Kenya Airways without the required France transit visa for her connecting flight to Manchester, resulting in a 17-hour layover in Nairobi followed by an additional 10-hour delay. Despite her medical condition, she reportedly received little assistance from the airline’s staff during the ordeal.

The Nigerian Civil Aviation Authority criticised Kenya Airways for issuing a misleading statement about the incident, which the authority publicly refuted. In response, the NCAA summoned the airline’s Nigerian representatives to a meeting in Abuja. Kenya Airways later apologised, acknowledging that its initial statement was inaccurate.

On May 7, 2025, the Nigerian Civil Aviation Authority sanctioned Kenya Airways for multiple consumer protection violations, including failure to provide adequate care, unclear terms of carriage, poor communication with the authority, and mishandling of refunds and passenger baggage.

The NCAA ordered the airline to pay fines and compensate each affected passenger, including Omisore, with 1,000 Special Drawing Rights (approximately $1,300), giving the airline seven days to comply.