Ikeja Electric Plc has begun refunding customers who previously paid for electricity meters under the Meter Asset Provider programme.
The company made this disclosure during its September virtual stakeholder engagement, a monthly platform designed to educate customers, provide operational updates and address issues affecting service delivery.
According to a statement issued by Ikeja Electric, eligible customers will receive their refunds through credits applied to their vending transactions over an approved refund period.
The statement read, “Customers can monitor their refund status online using their meter number or account number. The refund dashboard provides details including the meter cost, refund count, monthly refund amount, total refund received and last refund date, as well as the applicable refund token sent to the customer’s registered phone number or email address.”
The company advised customers with concerns about their Meter Asset Provider refunds to make use of Ikeja Electric’s official complaint channels or visit the nearest undertaking office for assistance.
During the same engagement, Ikeja Electric also cautioned customers against patronising unauthorised electricians, following recent fatalities linked to unauthorised electrical work.
Olaniyi Olayiwola, Head, Quality, Health, Safety & Environment, warned customers against allowing unqualified or unauthorised persons to climb Ikeja Electric poles, work on power lines, tamper with electrical installations or carry out illegal connections.
He disclosed that recent incidents had led to the loss of lives of individuals who attempted unauthorised electrical activities on or around the company’s network.
Olayiwola said, “Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us.”
He emphasised that customers should refrain from intervening directly whenever they observe unsafe electrical activities, urging them instead to contact Ikeja Electric through its designated safety emergency channels.
He further urged customers and communities to maintain adequate clearance around high-voltage power lines, noting that encroachment on electricity infrastructure and inadequate right-of-way remain significant safety risks.
Speaking on the importance of customer engagement, Kingsley Okotie, Head of Corporate Communications, urged customers to rely on the company’s official communication and complaint channels for accurate information and timely resolution of concerns.
Okotie said, “Our engagement with customers goes beyond providing information. It is about ensuring that our customers have the knowledge and channels they need to stay safe, seek assistance and get their concerns properly addressed.”
