FirstBank has unveiled plans to roll out specialized financial services for Persons Living with Disabilities.
According to a statement on Tuesday, the initiative reflects the bank’s ongoing commitment to fostering financial inclusion and diversity.
It is designed to support customers who are blind, partially sighted, or physically challenged across its operations.
The move aligns with the Central Bank of Nigeria’s financial inclusion strategy and the United Nations Convention on the Rights of Persons with Disabilities, which promotes equal access to financial services.
Speaking on the proposed launch, the Chief Risk Officer and Chairman of the FirstBank Sustainability Committee, Patrick Akhidenor, said, “Everyone deserves access to financial services, whether physically or digitally. We recognise this, and we are providing financial services that are both accessible and affordable to visually impaired and physically challenged customers at all our touchpoints. We are making it possible for them to manage their accounts independently and securely.”
Under the initiative, FirstBank will make transaction documents available in Braille, audio, large print, and digital formats. ATMs will be upgraded with high-contrast screens and voice-prompt commands, while issued cards will feature tactile motifs and Braille inscriptions for easy identification.
Existing soft PINs and tokens will be enhanced to strengthen secure access to banking channels. Product brochures will also be provided in Braille and audio formats to improve customer understanding and engagement.
The bank noted that the initiative will be rolled out in phases across all subsidiaries and branches of the FirstBank Group. It said the move aims to create a future where every individual, regardless of physical ability, can manage their finances independently.
FirstBank emphasized that the initiative underscores its commitment to financial inclusion and diversity, reflected in its policies, partnerships, and programs.
This includes its workforce composition, approximately 41% female to 59% male, with women occupying 37% of management roles—as well as the FirstBank Women Network, which promotes gender equality and enhances women’s participation across all levels of the organization.
