First Bank has strengthened its leadership in digital banking with the launch of a new fully automated branch, the FirstBank Digital Xperience Centre, in Garki, Abuja.
The new centre represents a significant milestone in the bank’s commitment to redefining banking through technology-driven and customer-focused innovation.
Speaking at the inauguration on Wednesday in Abuja, the Managing Director and Chief Executive Officer of First Bank Group, Mr. Olusegun Alebiosu, said the facility marks a strategic move toward achieving the bank’s goal of delivering a “digital-first” experience to customers nationwide.
“With a focus on convenience, security and innovation, First Bank is poised to revolutionise the banking experience and expand access to financial services in underserved areas,” Alebiosu said.
He explained that the bank’s transformation agenda is driven by its commitment to leveraging technology to simplify transactions and improve accessibility. According to him, the future of banking is digital, and First Bank is focused on ensuring customers enjoy seamless, secure, and uninterrupted access to financial services anytime, anywhere.
“The transition from paper-based transactions to digital platforms gives customers the convenience to manage their banking needs independently,” he said. “Today, customers can perform various transactions directly from their phones without visiting a physical branch. Our goal is to make banking available anytime and anywhere.”
Alebiosu observed that the fast-paced nature of modern life has transformed how people engage with banks, noting that younger generations are increasingly less inclined to visit traditional branches.
He added that customers now prefer convenient, self-service digital platforms that save time and reduce the need for physical interaction.
“Whether during the night or on weekends, customers can now access our services conveniently,” he said. “This not only promotes efficiency but also reduces risks associated with paper handling.”
On security, Alebiosu assured customers that the bank has implemented robust cybersecurity systems, including artificial intelligence tools designed to detect and prevent suspicious activities.
“First Bank prioritises cybersecurity by implementing advanced controls and technologies to safeguard customer transactions,” he noted.
He also reaffirmed the bank’s solid financial position and full compliance with the Central Bank of Nigeria’s recapitalisation directive, adding that the institution is in the final stages of completing a private placement backed by its shareholders.
“Whether during the night or on weekends, customers can now access our services conveniently,” he said. “This not only promotes efficiency but also reduces risks associated with paper handling.”
