First City Monument Bank has formed a strategic partnership with Truecaller, a global platform for trusted communication, to transform its engagement with customers across Nigeria.
This collaboration aims to enhance customer trust, reduce fraud, and ensure safe, trusted, and seamless communication between FCMB and its customers.
Through this partnership, FCMB will leverage Truecaller’s Customer Experience Solution and Branded Caller ID to ensure customers receive transaction alerts, security notifications, and service updates with complete clarity and trust.
All FCMB calls will now display the bank’s verified name, logo, and brand details directly on customers’ mobile screens, reinforcing FCMB’s commitment to digital safety, privacy, and customer trust.
In addition to a smarter calling experience, FCMB has also activated its Business Page on the Truecaller app. This allows customers to independently discover, recognize, and engage with FCMB directly within the app, building trust before the first point of contact.
According to Rotimi Famuwagun, Chief Information Officer at FCMB, “At FCMB, our customers are at the heart of every innovation. Through our partnership with Truecaller, we are strengthening communication security and fostering greater trust. When customers see the verified FCMB name along with our brand identity on incoming calls, they can be assured of transparency, authenticity, and care behind every interaction.”
Priyam Bose, Global Head of GTM & Developer Products at Truecaller, added, “At Truecaller, our goal is to help brands build meaningful, secure, and transparent communication at scale — especially in sectors like financial services where trust is everything. FCMB’s commitment to customer safety and trusted communication by embracing Truecaller Customer Experience Solution sets a new bar for what responsible, modern customer communication should look like — and we’re excited to support them on this journey.”
This partnership will help FCMB strengthen its digital identity, reduce customer drop-offs, and improve the overall efficiency and credibility of its outbound communication efforts.
