A leading and customer-focused power utility firm, Eko Electricity Distribution firm has stated that it has added systems in place to ensure prompt response to consumer complaints and power outages.
The Punch reported that the company claimed in a statement that these are intended to enhance the caliber of service provided to its respected clients.
The statement read: “EKEDC’s proactive approach is focused on reducing downtime by utilizing cutting-edge technology and innovative processes, thereby reducing the duration in which electricity supply is disrupted or unavailable.”
It stated that the business had made investments in a variety of electrical equipment and technology to guarantee no or little downtime and had established the Rapid Response Squad to respond to outage and problem reports more quickly.
The squad was reportedly established by the Managing Director and Chief Executive Officer, Dr. Tinuade Sanda, as a unit under the Technical Operations department in April 2022.
Its main responsibility is to supervise and ensure that breakdown maintenance and faults are tracked and resolved within the permitted Turnaround Time as set by the Nigerian Electricity Regulatory Commission.
According to the NERC Order, the Head of RRS, Nasir Gbadegesin, said “EKEDC’s aim for fault clearance and resolution for 33 kV and 11 kV is ten and six hours, respectively.
“The Power System Control, the District Operators, the Protection and Testing divisions, and the RRS work together to rapidly and effectively resolve faults without jeopardizing safety.”
He stated that the team responds to any failures on the 33 kV feeder at the injection sub-stations and, if necessary, aids the Breakdown Maintenance team at the various districts in resolving the issues.
Agbara, Apapa, Ajah, Ijora, Ibeju, Festac, Lekki Mushin, Orile, Ojo, and Islands are the 11 districts that makeup EKEDC’s service area.
“With the help of advanced monitoring systems and predictive maintenance techniques, which are used to continuously check the performance of the grid. They are capable of real-time anomaly, fluctuation, or failure detection,” Gbadegesin said.
