The Securities and Exchange Commission has emphasized that technology plays a vital role in boosting investor confidence and transforming Nigeria’s capital market.

Director-General, Emomotimi Agama, stated this in a message marking the 2025 Customer Service Week.

In a statement issued in Abuja on Sunday, Agama said the Commission is adopting digital innovation as a core component of its service strategy to promote transparency, efficiency, and accessibility across the market.

He noted that the digitisation of SEC operations, rollout of new online service portals, and increased engagement with market participants via digital platforms are aimed at simplifying regulatory processes and making the market more user-friendly.

Agama added that while technology is essential, human interaction remains central to building trust within the capital market.

“Technology is only an enabler; the heart of excellent service is the human connection, the ability to listen, understand, and provide solutions that make every stakeholder feel valued.

”The commission will continue to invest in digital infrastructure, continuous staff training, and tools that empower frontline officers to deliver superior service to investors,” he said.

Mr. Agama described customer service personnel as the “heroes” of the capital market, noting that their dedication directly shapes investors’ perception and confidence in the system.

He reaffirmed that the Commission’s vision is to build a deep, vibrant, and technology-driven capital market anchored on efficient service delivery and sustained trust.