Banks suggest alternatives amid internet banking outage

Onwubuke Melvin
Onwubuke Melvin

As mobile applications and internet banking services continue to be unavailable for the second day in a row, some commercial banks affected by the undersea cable damage are now advising their customers to use alternative channels.

First City Monument Bank particularly, in a message to its customers on Friday, urged them to use its ATMs and POS channels to carry out their transactions. The bank claims that disruption of the internet has affected all its payment channels, e.g. ATMs and Mobile Apps.

Similarly, Zenith Bank in a message to its customers, recognised the challenges of performing transactions through the Internet Banking Platform and Mobile Banking Application..

However, it should be pointed out that not all banks are affected by the undersea cable damage because some of them are connected to other providers.

FCMB in a message to its customers, said, “We understand that you are still experiencing service unavailability on *329#, FCMB Mobile, Internet Banking  and our Agent Banking platform (Interbank Transfers).

“The resolution of the technical issue from one of our network partners is still in progress. We are actively working hard with our partner to resolve this issue.

“In the meantime, our branches and alternative channels (ATMs & POS) are available for you to carry out your transactions.”

“We sincerely apologize for any inconvenience this has caused and will update you as soon as the channels become available for your use.”

Zenith Bank on the other hand, said it is currently working with its internet service provider to reroute its traffic through alternative routers.

Zenith Bank via X pointed out “Please be informed that we are experiencing service disruptions due to internet outage as a result of the submarine communication cable cut, that is affecting countries along the West African coast.

“You may therefore experience some challenges performing transactions with our Internet Banking Platform and Mobile Banking App.

“We are currently working with our internet service providers to reroute traffic through alternative routes and resolve the situation as soon as possible.”

Recall, The Nigerian Communications Commission has said that the operators of damaged international undersea cables that have caused Internet service disruption in Nigeria and other countries, have begun repair works and are gradually restoring services.

NCC added that, a combination of cable cuts, resulting in equipment faults on the major undersea cables along the West African Coast, have negatively impacted data and fixed telecom services in several countries of West Africa, including Nigeria, Ghana, Senegal, Cote de Ivoire, among others.





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