Online banking institution, Kuda Bank has allayed the fears of its customers who have been unable to access their funds since Tuesday due to glitches on its platform.
The financial institution through a statement via its social media platforms stated that the customers’ money is secure and will be accessible once the app issue is fixed.
“We’re sorry that you still haven’t been able to use your Kuda app. We’re working with our cloud services provider to sort out the downtime, and we’ll let you know when it’s been fixed. Your money remains safe and you’ll be able to access it as soon as services are restored.”
“We know that the ₦0.00 balance error reported by several people is worrying but we assure you that it’s just what the app is displaying because of the downtime, not the amount of money you actually have. We’ll keep sharing updates as we make progress,” they stated.
Customers of the bank have grown anxious as a result of their inability to withdraw money or send money via the Kuda app. When consumers try to log in, their accounts often show a zero balance even though they have money in them.
