MTN Nigeria has announced plans to compensate subscribers affected by poor network quality, in line with a recent directive from the Nigerian Communications Commission to mobile network operators.

In a statement on Thursday, the telecom company said customers in areas where service disruptions were recorded will receive compensation covering November, December, and January.

Although MTN did not specify a start date, the Executive Vice Chairman of the NCC, Dr. Aminu Maida, said during an interactive session with journalists that the compensation process will begin on Friday, April 24, 2026.

The company said in its statement that all eligible subscribers in affected locations would be compensated in line with a framework approved by the regulator.

“All consumers within the affected areas where service shortfalls were recorded will receive compensation for the operating periods of November, December, and January, in accordance with the applicable framework,” MTN stated.

MTN also said that beyond the immediate compensation exercise, it remains committed to improving service quality and reducing network disruptions.

The company stated that it will continue an aggressive capital expenditure programme aimed at strengthening network performance and capacity.

According to MTN, planned interventions include accelerated infrastructure upgrades to meet rising demand for data and voice services, improved network resilience, and closer collaboration with tower infrastructure providers.

The statement also noted that environmental conditions and third-party disruptions are among the factors impacting network uptime.

“While calling on consumers to understand that we are operating within the larger ecosystem, fraught with challenges that are mostly outside our control, we remain steadfast and fully committed to working closely with our tower providers, NCC and other stakeholders including law enforcement agencies,” MTN said.

Last month, the Commission, in a statement issued by its Head of Public Affairs, Mrs. Nnenna Ukoha, directed mobile network operators to compensate subscribers in areas where network quality falls below prescribed standards.

The NCC said the directive forms part of its broader regulatory strategy aimed at placing consumers at the centre of Nigeria’s telecommunications ecosystem.

It added that telecommunications services are critical to economic activities, social interaction, and access to digital opportunities.