Bolt has defended its marketplace model amid growing public attention on ride-hailing operations across Nigeria.

The company emphasised transparency, sustainability, and the value of fact-based discussions regarding driver earnings and fare structures.

Recent reports in The PUNCH highlighted ongoing debates in the mobility sector concerning pricing models, platform commissions, and the financial challenges drivers face.

At a stakeholder meeting held in Lagos, Bolt stressed the importance of conversations that address the complete framework of ride-hailing operations, rather than concentrating only on commission percentages.

In its engagement with the media, Bolt presented a breakdown of a typical ₦5,000 ride in Lagos.

The company revealed that drivers take home over 75 per cent of the fare.

The remaining amount covers the platform commission along with statutory obligations, including VAT and other government levies.

Bolt explained that its commission supports vital marketplace functions.

These include safety infrastructure, insurance coverage, customer support, app development and maintenance, and initiatives to generate ride demand for consistent driver bookings.

The company pointed out that Nigeria’s current economic climate, marked by fluctuating fuel prices and increasing vehicle maintenance costs, exerts pressure on all participants in the mobility ecosystem.

Bolt stated that it continually reviews pricing systems, driver incentives, and product offerings to achieve balance among driver earnings, passenger affordability, and service reliability.

The briefing was described by Bolt as a proactive step to share accurate information, not a response to any particular protest or action, aimed at preventing misinformation from influencing public views.

Head of Regulatory & Policy Africa at Bolt, Weyinmi Aghadiuno, stated, “Sustainable ride-hailing cannot be evaluated solely through the lens of commission rates. The broader ecosystem includes investments in technology, safety systems and demand stimulation, all designed to help drivers maximise earning potential over time.”

She added, “Sustainable ride-hailing is not about commissions in isolation. It is about ensuring that drivers can earn consistently, passengers can access affordable and reliable transport, and cities can depend on safe, well-functioning mobility systems.”

Bolt reiterated its dedication to continued dialogue with drivers, riders, and regulators.

The company stressed that transparency and collaboration remain essential to developing a resilient and sustainable ride-hailing marketplace in Nigeria.