Stanbic IBTC Bank has maintained its top position in the 2024 KPMG West Africa Banking Industry Customer Experience Survey.

It led retail banking for the fourth consecutive year with a customer experience score of 75.5% and SME banking for the second consecutive year with a score of 77.3%.

This reaffirms the bank’s strong commitment to enhancing customer experience.

The 2024 KPMG West Africa Banking Industry Customer Experience Survey, now in its second edition, gathered insights from over 33,000 retail customers, 5,000 SMEs, and 700 commercial/corporate organizations in Nigeria and Ghana.

Stanbic IBTC Bank’s leadership in customer experience is attributed to its strong adherence to core values like integrity, resolution, managing expectations, efficiency, personalization, and empathy.

In a statement made on Wednesday, the Chief Executive of Stanbic IBTC Bank, Wole Adeniyi, praised the recognition, emphasizing that it reflects the bank’s ongoing dedication to providing outstanding customer experience.

He said “We are honoured to be recognised as Nigeria’s top retail and SME bank for four and two consecutive years, respectively. This achievement reflects our commitment to innovation, customer-centricity, and excellence.

“We will continue to raise the bar in providing financial services that empower individuals and businesses across Nigeria.”

Looking ahead, the bank reaffirmed its commitment to delivering exceptional financial services to Nigerians while further solidifying its position as the leading end-to-end financial services provider in the country.

Stanbic IBTC Bank offers a broad spectrum of banking solutions tailored to both individual and business needs, with a focus on driving financial inclusion and supporting economic growth through innovative and reliable services.

Customers have commended the bank for its robust mobile banking features, impressive transaction success rates, and quick issue resolution, highlighting the bank’s efficiency in meeting their banking needs.