FirstBank has confirmed that its upcoming transition to a new cloud-based procurement and financial platform, set for Saturday, October 26, will not affect banking services for its customers.
The bank, which serves over 42 million customers, previously noted that while the migration could lead to temporary service disruptions, these would specifically impact vendors rather than customers, according to The Punch.
FirstBank aims to enhance its operational efficiency with this upgrade, ensuring that customer banking experiences remain uninterrupted.
FirstBank clarified in a statement on Thursday, saying, “This transition relates to the bank’s platform with suppliers only. It does not affect its banking systems, customer transactions, channels, etc.”
The lender explained that the transition will move from its current I-Supplier platform, which automates connections with suppliers, to a new cloud-based supplier management platform.
The bank stated that the supplier platform update is part of FirstBank’s ongoing commitment to enhancing operational efficiencies and improving the overall service experience for its clients.
The migration will take place from Saturday, October 26, 2024, to Sunday, November 3, 2024. The new cloud-based supplier platform will go live on Monday, November 4, 2024, at which point normal activities will resume.
“During this period, suppliers will not be able to use the bank’s supplier platform. However, rest assured that FirstBank’s supplier platform system will be open thereafter,” the bank said.
The bank’s announcement follows recent challenges faced by several banks in Nigeria during system upgrades, leading to increased customer concerns.
