The Nigeria Civil Aviation Authority has announced that it will launch a new Consumer Protection Portal on September 19, 2024.
This initiative marks a significant shift from traditional methods of handling complaints to a fully automated system.
This was disclosed in a statement by the NCAA via its official X account.
According to the statement, the launch will be officiated by the Minister of Aviation and Aerospace Development, Festus Keyamo.
This move is seen as a crucial step towards modernizing consumer protection within Nigeria’s aviation sector.
“The NCAA Consumer Protection Portal will be officially launched on September 19, 2024, by the Honourable Minister of Aviation and Aerospace Development, Festus Keyamo SAN,” the statement read.
The Consumer Protection Portal, spearheaded by the Acting Director General of NCAA, Chris Najomo,is set to revolutionize the interaction between air travelers and the aviation sector.
This innovative platform will allow travelers to electronically file complaints, track the resolution process, and monitor the on-time performance of all airlines operating in Nigeria.
By providing real-time access to complaint resolution data and airline performance metrics, the portal is expected to enhance transparency, improve accountability, and streamline the overall consumer experience within the industry.
It was reported that the preparation for the launch of the Consumer Protection Portal, the NCAA conducted a comprehensive training program for its officers earlier in August.
