The Energy Markets and Rates Consultants Limited has emphasized the significance of energy customers carrying out specific obligations in order to improve efficiency within the Nigerian energy Supply Chain.
According to The Times, before moving into a leased property, they emphasized that one important responsibility is alerting their separate distribution companies about any unpaid electrical bills.
This was said in an insightful note posted on the business’ official LinkedIn page. Customers, according to the firm, are major stakeholders in the NESI, and their actions/inactions have a significant impact on the direction of the power industry.
Unpaid electricity bills for a certain property’s inhabitants are referred to as outstanding bills in this context.
There are situations where new occupants might move into a leased property without being informed of such outstanding bills.
The other possibility is that they are informed but decide not to share this knowledge. EMRC, however, encourages quick reporting to the appropriate DisCo in charge of that location.
EMRC emphasized that all power consumers have a range of obligations. One essential part is protecting all electrical systems from tampering and immediately informing the DisCo of any tampering or bypassing of power installations at their location.
Customers, especially those without meters, are reminded to keep payment receipts because prompt bill payment is essential. Customers must also follow the guidelines for power connections provided by the DisCos and the Nigerian Power Regulatory Commission.
The Nigerian Electricity Supply Industry has granted electricity users numerous fundamental rights, which were also emphasised in the EMRC paper.
These fundamental rights centers on the assurance that energy will be delivered securely and reliably, including the provision of meters that have been properly placed and are in full working order.
These meters are used by their respective Distribution Companies as clear tools for accurate billing. Additionally, customers are entitled to complete and understandable information about power services.
Notably, the statement explained that charging would strictly follow the Nigerian Electricity Regulatory Commission’s anticipated billing technique for consumers without meters. Overbilling situations must result in a return of the extra money.
Customers also have the right to get written notice in advance from DisCos prior to any disconnections of electricity services.
Customers also have the right to expect prompt and satisfactory replies to complaints about power services.
They have the right to object to any law that they believe to be unfair or erroneous. The need to emphasize that energy customers are not liable for the purchase, replacement, or maintenance of any electricity infrastructure is essential.
Together, these rights promote an equitable, open, and customer-focused electricity supply system.
